WLRH Public Service Announcement Policy (PSA)

Public Service Announcement

Due to high demand, PSA submissions must be made AT LEAST 5 weeks before the event is scheduled to take place.

All public service announcements (PSAs) aired on 89.3 WLRH must meet federal and local rules. PSAs that do not meet these guidelines will not be accepted. WLRH reserves the right to decline any PSA request. All groups who have an event-specific PSA recorded must also submit that event to our Calendar of Events.

Federal rules and regulations are strict in nature and violations carry heavy fines. The FCC has recently tightened the rules further and has been issuing fines in the tens of thousands of dollars to stations that are not compliant.

Local policies regarding PSA content and language are designed to promote consistency of sound. Consistency of sound is a critical component of WLRH's overall on air presentation. It is important to remember that we are a non-commercial broadcast outlet and we must always take steps to maintain a non-commercial sound. WLRH's consistency of sound rules are as important to our operation as FCC guidelines. These local guidelines are strict; and while they carry no fines, compliance is required.

SUBMITTING A PSA

Due to high demand, PSA submissions must be made AT LEAST 5 weeks before the event is scheduled to take place. Requests not made in a timely fashion may not be fulfilled. They may be submitted by mail or email to psa@wlrh.org. Please allow at least 3 days for a response. You will then get a choice of available recording times, and you must get your script approved at least one day prior to arrival. To schedule an appointment, please use the email address or call WLRH at 256-895-WLRH (9574). The length of each PSA must not exceed 27 seconds.

If there is ever any question as to whether an announcement is compliant it should be referred to a representative of WLRH's programming staff. Announcements that are aired and are not compliant will be immediately pulled from the rotation; however, it is preferable that non-compliant announcements never make it to the rotation to begin with.

WLRH does not air PSAs for silent auctions, yard sales, religously sponsored activities, political activities, membership-only events, car washes, or lost animals.

FEDERAL COMMUNICATIONS COMMISSION AND LOCAL RULES AND REGULATIONS

The FCC has installed stricter rules and regulations for non-commercial radio language and content than for our commercial counterparts. This has been true since the inception of public broadcasting.

Who is eligible for PSAs on WLRH
Only bona fide non-profits are allowed to air PSAs on WLRH. Additionally, even if a non-profit is eligible for PSA service from WLRH, it cannot be a solicitation for funds, a solicitation for volunteers to solicit funds, or for promoting a "members only" event. WLRH does not mention event sponsors within the body of any PSA. At no time will a PSA be accepted from any for-profit organization.

Policies for WLRH employees
WLRH employees are not permitted to voice pre-recorded PSAs for organizations. Only non-WLRH employees are permitted to voice PSAs. WLRH employees are encouraged to read live PSA copy whenever possible. The FCC strictly forbids announcers on public stations from endorsements of any kind.

Pricing information
You cannot mention prices or refer to discounts or sales of any kind. You may tell listeners where tickets are available for an event. Words such as "free," "sale," "discount," and other references to prices and values are absolutely not allowed. If an event is free you may say it's open to the public.

Value neutral descriptions
You cannot qualify a product, service or event as something that may be more or better in some way than another event, service or product. The FCC disallows public broadcast outlets from comparative language in describing products, services, or events. Commercial broadcasters can say that something is the best, or number one, or one of kind, but we cannot. We can't even use language that will suggest that.

When describing something in value neutral terms you will be describing the actual event, product or service exactly as it is without embellishing language. Here's an example of what is allowable:

"The Such and Such organization will present their annual spring concert this Saturday at 6 PM, and will feature the music of Grammy winning artist, So and So. Lawn chairs, coolers and blankets will keep you comfortable under the night sky. Information at 555-1234."

Here's an example of the same one that is not allowable:

"The Such and Such organization, one of the leading organizations of it's kind, will present their fantastic annual spring concert this Saturday at 6 PM, featuring the country's favoriteartist, Grammy winning So and So. Lawn chairs, coolers and blankets will keep you comfortable under the night sky. Information at 555-1234."

The underlined portions of this example are, without question, not compliant with rules regarding value neutral descriptions.

Promoting local organization fundraisers
At no time will WLRH promote an organizations' fundraiser unless it can be promoted strictly as an event. A concert to raise money for a service organization can be promoted as a concert  with a brief statement in the body of the announcement that states who will benefit. An example is

" …Proceeds benefit Such and Such organization."

This is the only statement allowable in a PSA to acknowledge a beneficiary. Words such as "fundraiser" are not allowable. There are some fundraising activities that we simply cannot promote, no matter how worthy the cause because the language cannot be modified. Examples include silent auctions and yard sales.

WLRH does not permit mentions of an organizations event sponsors in PSAs.

Calls to Action
Calls to Action are, perhaps, the most common offense made in PSAs. The FCC disallows calls to action on public broadcasting stations. A Call to Action is a statement or phrase that commands or invites someone to action. The best way to explain this is to give some examples.

Example 1)"Bring lawn chairs and blankets."
The word "bring" is a call to action, you are telling a listener to "bring" something with them. The compliant manner of stating this would be "Lawn chairs and blankets welcomed." You are not telling the listener to do something; you are merely stating that the events organizers will allow people to have these items with them at the event. 

Example 2) "Come to tonight's presentation of Such and Such." 
In this statement you are telling the listener to take action by coming to the event. The compliant version of this statement would be "The Such and Such organization will present Such and Such tonight." This simply says that the event is tonight and does not instruct a listener to be there.

Example 3) "Don't forget to get your tickets." 
"Don't forget" and "get" are both instructions to the listener to take action, in this case, get tickets. To be compliant you would say "Tickets available by pre-order only." You can see that it is the same message, which is to get your tickets ahead of time, but the language falls within the parameters of what the FCC and WLRH does permit.

Example 4) For more information call 555-1234." 
The word "call" is clearly an inducement for a listener to take action, in this case to pick up their phone and "call." The same message is communicated by changing the language to "Information at 555-1234." 
            
In the past the phrase "We invite you…" was not allowable. It is still considered a gray area. In our situation, where local representatives are used for voicing their organizations PSA it is allowable, by local policy, as long as it is low key in nature. 
              
Tone of PSAs
The tone you use when reading PSAs is important. PSAs must sound consistent with our other announcements. PSAs that are read like a commercial, even with compliant language and content, is inconsistent with our overall presentation and will be pulled from our rotation

Additional language/content guideline
All PSAs must end with "Information at…" This creates a "consistency of sound", an important component of WLRH's overall sound. Do not qualify the word "information" with words like "further" or "more".  A web site or email is also acceptable with or without a phone number, but may not include added language , either. Please review the following examples.

Acceptable PSA close:  "Information at 555-1234 and/or info.org."
            
Unacceptable PSA close: "Further information on this event at 555-1234 or you can visit our new website at info.org."

-----------------------------------------------------------------------------------------------------------------------

WLRH PUBLIC SERVICE ANNOUNCEMENTS EXAMPLES

PUBLIC SERVICE ANNOUNCEMENT
Start Date: September 22, 2007
End Date: October 4, 2007

THE CARIBBEAN BRASS ENSEMBLE WILL PERFORM WORKS INCLUDING BEETHOVEN AND BACH ON SATURDAY, OCTOBER THE 4TH AT EIGHT P.M. IN THE VON BRAUN CENTER--NORTH HALL. INFORMATION AT (256) 551-2345 OR ON THE WEB AT: WWW.VONBRAUNCENTER.COM

Timing: Approximately :15 seconds


Examples of words and phrases WLRH cannot use in PSAs

The following list includes some of the words and phrases that are either comparative, price related, or calls to action, and that are not allowable on WLRH. They are in no particular order. This list is also not a complete list of all words and phrases that are not acceptable If there's ever any question about language and content please speak with a representative of WLRH before you send the PSA in or come to the studios to record it.

  • first ("…first annual…" is okay)
  • best
  • finest
  • number one
  • discount or discounted
  • price
  • specially priced
  • free (unless it's in the name of an event)
  • call us
  • come and…
  • visit us
  • visit our…
  • buy
  • purchase
  • don't miss
  • don't forget
  • better than
  • more interesting
  • your money
  • get your…
  • don't go
  • hurry and get…
  • fundraiser
  • auction
  • silent auction
  • sale
  • close out
  • bring
  • savings
  • dig in
  • stay for
  • your only…
  • flea market
  • yard sale
  • thrift sale
  • white elephant sale
  • fee
  • low cost
  • raffle
  • most beautiful (or any other word preceeded by "most")
  • fantastic

©2014 WLRH PUBLIC RADIO

Address

WLRH Public Radio
UAH Campus
John Wright Drive
Huntsville, AL 35899

Get Directions

Phone

LOCAL:
(256) 895-9574

TOLL-FREE:
(800) 239-9574